Customer Re-tension Program
Merchant Account
Merchant Account related needs like payment advice, FIRC, Monthly statement and Address Change requests.
Terminal Management
Terminal related issue logging, roll request, real time issue resolution tracking, update and rating from merchant.
Payments
Convenient 2 way communication on charge back cases, payment on hold, payment not received
Challenges for Banks
Channel - Multiple channel setup for merchant support. Pressure on Phone Banking with increased volume.
Communication - Lack of concrete communication channel with merchant. Outbound call centers are expensive and not that effective..
KYC Updation - Merchants often fail to update their KYC to banks on time. This may result in high risk.
Merchant Retention - the retention of merchant is becoming highly volatile due to competitive market.
Merchant acquisition – Generating leads and acquiring customers is challenging in the current competitive market.
Chargeback cases – long pending chargeback cases generate more friction resulting in customer dissatisfaction.
Challenges for Merchants
Merchant Account related needs like payment advice, FIRC, Monthly statement, Contact details update. Terminal related issue resolution
Down time for POS affects merchant business which leads to dissatisfaction
Real-time status of issue resolution / requests. Merchant is often unaware about the development.
Merchant can reach out to bank only through phone banking which is often time consuming and irritating.
With the fast changing technology and pace, at times merchant is unaware about the new offerings.
Merchants having multiple bank POS often faces challenges in POS maintenance, POS account management.
Customer Retension Program Features
Ticket Generation
Merchants can generate ticket
related to issues at no effort
without calling banks.
Push Notification
Banks can update / educate
merchant
through
push
notification at zero effort.
New Prospect
Merchant World can generate
leads for banks. Leads can be new,
cross sell or upsell.
Real Time document
upload
This feature helps merchant to
upload documents real-time for
critical cases like charge back,
payment issue and address update
Automated Reports
The backend panel for banks will
help generate automated reports
to analyze and derive conclusions
Upcoming Features
Offer
Management,
Loyalty
Management, SMS Invoicing
Utility for Banks
Increased Productivity
Seamless two way communication will result in increased productivity and customer satisfaction.
Reduced friction
Merchant being updated all the time will result in less friction and more satisfaction.
Cost Reduction
Diverting merchant calls and automating document upload will help reduce cost.
Merchant Retention
Timely update of issue resolution and more merchant engagement will help in merchant satisfaction & retention.
Merchant Engagement
Merchant World provides a platform for banks to have better merchant engagement
Leverage Technology
With the new age of mobile application, this platform will help bank leverage the same and improve customer relation.
Utility for Merchants
One stop solution
Merchant World is one stop solution for all the financial needs of merchants.
Being Updated
Merchant World helps merchant being updated about his concerns, financial products and services.
Delegate Authority
Merchant World helps the Owner / Promoters to delegate authority for raising requests without fear of any financial loss.
Multiple store management
Merchants can manage their multiple stores from a single application seamlessly.
Time Saving
Merchant World helps to save time by giving a platform to raise requests, concerns and requirements without Call Centre wait time.
User-friendly
Merchant World creates a user- friendly interface keeping in mind the need for all level of merchants